Netlogix Customer Terms and Conditions for Freight Management Services

Updated October 2023


1.1   In this agreement, unless the context otherwise requires:



means any person or entity which Netlogix (NGX) or Customer or their respective stockholders or individual partners, directly or indirectly, through one or more intermediaries, controls, is in common control with, or is controlled by.

Anti-corruption Laws

means all anti-bribery and anti-corruption legislation, regulations, applicable codes of practice and standards.

Applicable Laws

means any act, regulation or code applicable to the carrying out of the Services or undertaking any obligation of the Agreement including acts of parliament, legislation, ordinances, regulations, by-laws, other subordinate legislation and codes relating to occupational health and safety, driving hours, road safety and regulation, vehicle mass, vehicle maintenance and vehicle emissions.

Australian Consumer Law

means the Australian Consumer Law as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Cargo Transport Order

means the notice provided to NGX by Customer alerting NGX that the Services are required in respect of Goods.  

Commencement Date

means the commencement date of services as agreed between the parties and recorded in the Customer Application Form and Freight Service Fees document (or Rate Card proposal).

Computer Management Systems

means the computer hardware and software made available to Customer by NGX to use during the term of this agreement in relation to the Services. This may include:  

(a)   a recognised transportation management system;

(b)   a recognised optimisation sub-system;

(c) a financial and billing system;

(d)   a reporting system;

(e)   appropriate systems interfaces with relevant Customer systems and any other systems as reasonably directed by Customer;

(f) health and safety management system; and

(g)   chain of responsibility management system.

Confidential Information

means, in respect of a party or its Affiliates, all trade secrets and know-how, financial information and other commercially valuable information and other non-public information of whatever description and in whatever form relating to the party, including but not limited to all information relating to the Goods, and which by its nature such information should be known to be confidential.


means the legal person to whom Goods are to be delivered but does not include any Service Provider.


means a specified quantity of specified Goods (as detailed in a Dispatch Note) accompanied by instructions relating to the delivery from the relevant Dispatch Point to the relevant Delivery Point as provided by the consignor of the delivery (being the person who requires the delivery to be made and who pays for the performance of the delivery).


Means the Consumer Price Index or other relevant price index used for calculating periodic price increases.

Delivery Point

means any place or address specified by Customer to which any Goods are to be delivered as agreed between the parties from time to time.

Dispatch Point

means any place or address specified by Customer from which Goods are to be collected for the purposes of delivery to the Delivery Point as agreed between the parties from time to time.

Dispatch Note

means a document detailing the description, unit measure and quantity of Goods in a Consignment.

Fuel Levy

Means Fuel Adjustment Factor, as added to the Freight Service Fees as agreed between the parties.

Force Majeure Event

has the meaning given to such term in clause 21.1.

Freight Service Fees

Means the amount payable by Customer to NGX for the Services as set out in the Freight Service Fees document (or rate card proposal) or as agreed between the parties, exclusive of GST and Fuel Levy, or as otherwise agreed in writing between the parties.


means the goods to be transported under the Services and as agreed in writing between the parties.


has the meaning given to it in the GST Act.


means A New Tax System (Goods and Services Tax) Act 1999 (Cth) (as amended).

Guaranteed Volumes

means the minimum volume of Goods (as agreed between the parties in the Freight Service Fees document (or rate card proposal)) that the Customer shall provide to NGX to perform the Services in accordance with clause 10.4.

Intellectual Property

means any intellectual property including, without limitation, all rights to, and any interests in, any patent, design, trade mark, copyright, know-how, trade secret and any other proprietary right or form of intellectual property (whether protectable by registration or not), Customer list, agency agreement, purchase agreement, specification, formula, drawing, programme, design, system, process, logo, mark, or style.


in respect of a party means that one of the following events has occurred:

(a) the filing of an application for the winding up, whether voluntary or otherwise, or the issuing of a notice summoning a meeting at which it is to be moved a resolution proposing the winding up, of the party;

(b) the appointment of a receiver, receiver and manager, administrator, liquidator or provisional liquidator with respect to that party or any of its assets;

(c) the assignment by that party in favour of, or composition or arrangement or entering into of a scheme of arrangement (otherwise than for the purposes solely of corporate reconstruction) with, its creditors or any class of its creditors; or

(d) a partnership, proposes to dissolve or has been dissolved other than for the purposes of a transfer of business pursuant to a merger or acquisition.

Key Performance Indicators or KPIs

means the standards relating to the performance of the Services or any part of the Services, as agreed between the parties.

KPI Period

means the period during which the relevant Key Performance Indicator is measured and reported on a monthly basis (or as agreed between the parties).


means all loss, liabilities, damages, costs, expenses, debts, obligations, claims, demands, suits, actions and causes of actions, including lawyers' fees, other professionals' and experts' fees, and court or dispute resolution costs whether actual or contingent, present or future, quantified or unquantified.

Management Meetings

means a regular review meeting between Customer and NGX.

National Pallet Policy

Means the Pallet Policy provided by NGX.

Payment Terms

Means the payment terms under which Customer shall pay NGX for the Services, which shall be 14 days from the date of invoice.

Period of Control

means, in respect of any Goods:

(a) if the Goods are loaded onto a Vehicle by an employee or agent of Customer, the period of time commencing from the time at which the loading of such Goods onto the Vehicle is completed; or

(b) if the Goods are loaded onto a Vehicle by a Service Provider, the period of time commencing from the time at which the loading of the Goods commences,

and ending at the time at which the intended Consignee accepts delivery of the Goods by signing a Proof of Delivery in respect of the Goods.

Proof of Delivery

means the Sub-Contractor’s delivery record, consignment note, Dispatch Note or equivalent written or electronic document setting out the details of the delivery to a Customer of Goods as part of an Order and which is signed or otherwise records the proof of delivery of the Goods.


means the Customer’s employees, subcontractors, agents, representatives, partners, suppliers and subsidiaries for the purpose of clause 19.

SB Contract

means a "small business contract" as defined in section 23 of Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Service Area

means any Dispatch Point or Delivery Point.

Service Provider

means NGX, its agents, domestic freight carriers, international freight service providers and Sub-Contractors (and any sub-contractors and agents thereof, including any owner-driver who is retained by a Sub-Contractor to provide the Services), and includes each of their respective employees.


means the Freight Management Services and the Cargo Transport and Distribution Services (Services)  related to Customer’s national distribution within Australia (including any individual service which forms a part of the Freight Management Services or the Transport and Distribution Services) and will also include any other services which are added to the scope of this agreement following the Commencement Date in accordance with this agreement, together with other support services agreed between the parties.


means trucking companies, coastal shipping companies, international shipping companies and other parties performing the Services on behalf of NGX in accordance with this agreement.


means any vehicle and or equipment used by any Service Provider in the provision of the Services.

1.2   In this agreement, unless the context otherwise requires:

(a)     words importing one gender include the other gender;

(b)    the singular includes the plural and vice versa;

(c)     references to a week, month or a year are references to a calendar week, calendar month or calendar year, as the case may be.

1.3     In this agreement:

(a)     a reference to Customer or NGX is a reference also to their respective successors and permitted assigns;

(b)    a reference to a “person” includes an individual, firm, company, corporation or unincorporated body of persons, or any local or central government or any agency thereof (in each case, whether or not having separate legal personality);

(c)     headings are for convenience only and shall not affect interpretation;

(d)    references to sections and clauses are references to sections and clauses of this agreement unless specifically stated otherwise;

(e)    references to any “laws” shall include common law, principles of equity and laws made by any Act of Parliament, statute, regulation, order or any directive of any central or local government or any board, commission, department, division, court, agency or political subdivision thereof;

(f)      references to any Act or provisions of any Act include any modification, re-enactment or extension thereof for the time being in force and also any corresponding provision and repeal enactments and includes all subordinate legislation made or purported to be made or administered under an Act of Parliament;

(g)     all amounts are in Australian dollars unless expressly stated otherwise; and

(h)    any obligation of two or more parties shall bind them jointly and severally, unless otherwise specified.


2.1   Netlogix (NGX) shall provide for the benefit of the Customer, the Services, from the Commencement Date until the expiry of the agreement in accordance with this agreement.

2.2   NGX will work collaboratively with Customer in order to achieve optimal delivery of the Services in a safe and compliant manner in accordance with the terms of this agreement. This clause does not override (and is subject to) the specific terms of this agreement.

2.3   NGX shall provide a Proof of Delivery to the Customer upon request of Customer.

2.4   NGX shall provide and perform the Services with due care, skill and diligence and to a level consistent with Australian standards of best practice for persons engaged in the performance of such services and in accordance with all other requirements of this agreement, using appropriately qualified employees and Sub-Contractors and using systems and hardware that are maintained in good working order and operated safely and efficiently;


3.1   NGX shall perform the Services in accordance with the Key Performance Indicators (whilst ensuring that the Services are provided in accordance with all Applicable Laws).  The Key Performance Indicators shall be the standards against which the performance of the Services by NGX shall be measured.  NGX shall:

(a)     perform the Services in accordance with the Key Performance Indicators;

(b)    ensure that its Sub-Contractors perform the Services in accordance with the Key Performance Indicators;

(c)     measure and present a regular report on it and its Sub-Contractors performance against the Key Performance Indicators;

(d)    notify Customer as soon as reasonably practicable of each failure by NGX or its Subcontractors to achieve the level of service or performance required by any Key Performance Indicator, and rectify such failure as soon as possible.

3.2   NGX acknowledges that the Services and Key Performance Indicators specified are those which Customer considers will meet its current freight management requirements and that changes to the Services and Key Performance Indicators may be required from time to time throughout the term of the agreement to ensure that those requirements continue to be met.

3.3   Key Performance Indicators shall be measured and reported by NGX to Customer in accordance with the KPI Period.

3.4   At any time during the term of the agreement and upon reasonable notice, Customer may request to vary any of the Services or Key Performance Indicators by adding new Services or removing or altering any existing Services or by adding to or amending the Key Performance Indicators due to any of the following:

(a)     the sale of any business by Customer;

(b)    the acquisition of any business by the Customer;

(c)     the closure or relocation of any manufacturing, storage or distribution facility or the introduction of any new manufacturing, storage or distribution facility by Customer; or

(d)    any change in the customer of, or the requirements of the customer of Customer.

3.5   The parties agree to act reasonably and in good faith when dealing with a request to vary any of the Services or Key Performance Indicators.


4.1   The parties agree and acknowledge that NGX is to sub-contract all of the Services subject to the terms of this agreement.

 4.2   NGX will take all reasonable steps to ensure that:

(a)     the Sub-Contractors comply at all times with all Applicable Laws ;

(b)    whenever a Sub-Contractor is in a Service Area, such Sub-Contractor shall comply at all times with all applicable site rules relating to such Service Area as communicated to the Sub-Contractor and/or NGX in writing from time to time;

(c)     the Sub-Contractors are competent to provide the Services, properly supervised and trained in the necessary skills and appropriately qualified and licensed (where necessary) to perform the Services undertaken by them; and

(d)    the Sub-Contractors at all times skilfully and diligently provide the Services and comply with all reasonable and lawful directions given by or on behalf of Customer and will not do anything which may jeopardise or injure the business of Customer and/or the Customer’s business.

4.3   NGX remains responsible for all subcontracted, delegated or assigned Services, functions, responsibilities and obligations.

4.4   All exclusions of limitations of liability of NGX in these Terms extend to protect:

(a)      All Subcontractors;

(b)     the agents, employees and servants of any Subcontractor or NGX; and

(c)      any person engaged to provide all or part of the Services.

4.5   The Customer undertakes that it will not make any claim against or impose any liability upon any Subcontractors in connection with the provision of the Services or Goods.  The Customer undertakes that it will indemnify NGX from and against any loss if a claim is made against a Subcontractor by any party (including the Customer) in connection with the provision of the Services or the Goods.

4.6   Subject to clauses 4.4 and 4.5, no Sub-Contractor will have any other rights under this agreement against Customer or be entitled to receive any payment under this agreement from Customer.


5.1   NGX shall ensure that the Sub-Contractors provide and maintain, at their own cost and expense, all Vehicles, labour, equipment and materials required for the performance of the Services. 

5.2   NGX will ensure that:

(a)     only Vehicles maintained to the highest industry standards, well presented, safe and kept in first-rate working order and condition and appropriately licensed and/or certified and which are suitable for the purpose for which they are intended will be allocated for the transportation of Goods; and

(b)    only experienced and currently and fully licensed drivers with good safety records, are made available for driving duties.

(c)     Sub-Contractors Vehicles comply with both NGX policies and any Applicable Laws. 


6.1   NGX shall make available the Computer Management Systems and shall:

(a)     maintain the Computer Management Systems in sound working order and will ensure that the Computer Management Systems are supplied with appropriate maintenance and support facilities;

(b)    provide such data generated by the Computer Management Systems to Customer in an electronic format as requested by Customer on a daily basis or as otherwise advised by Customer. Such data shall not include personal data;

(c)     implement and maintain a best practice disaster recovery process, to be approved by Customer, in relation to the Computer Management Systems; and

(d)    provide all reasonable training in the operation of the Computer Management Systems for its employees, agents and Sub-Contractors who will use the Computer Management Systems.

6.2   NGX will not knowingly introduce (or allow to be knowingly introduced) and will take reasonable steps to prevent the introduction of, a computer virus or other malicious software code into Customer's computer systems in connection with this agreement.

6.3   The Customer will:

 (a)    Take all reasonable steps and precautions in accordance with accepted industry practices (such as IT security ISO27001, SOC-2, NIST or similar ensuring confidentiality, integrity and availability of systems, networks, and data) not to knowingly introduce (or allow to be introduced) and will use its best endeavours to prevent the introduction of any viruses, corrupted files or malware into the Computer Management Systems, or any other NGX’s network or systems accessible by the customer;

 (b)    Not introduce or by action or inaction knowingly or negligently allow to be introduced into any software any code that would have the effect of disabling or limiting the use of any software, equipment or Services; and

 (c)    Undertake regular risk assessments of its own information technology systems and computer management systems at least annually and on request will provide the results of and any recommendations in relation to, those risk assessments which would likely have impact to NGX, this should be provided promptly in writing following each review.

 6.4     If the Customer becomes aware or suspects there has been, any unauthorised access to or use or disclosure of, or breaches of security to the Customer’s systems, networks or to the Computer Management Systems, the Customer must:

(a)    Immediately notify NGX in writing and provide NGX with all details of the act or breach;

 (b)    Co-operate and comply with all reasonable directions of NGX in relation to such event; and

 (c)    Promptly take all reasonable steps to rectify or remedy such breach where possible.


7.1   The Goods shall at all times remain the property of Customer or the Consignee or other third party, as the case may be, and nothing in this agreement shall give NGX or any Sub-Contractor any claim or lien over the Goods or affecting the Services.


8.1   NGX shall:

(a)     implement and maintain a health and safety system which complies with Customer's health and safety policies and ensure that all Sub-Contractors comply with such health and safety system;

(b)    implement and maintain, and ensure that all Sub-Contractors implement and maintain, satisfactory procedures for the monitoring, testing and remedying of unsafe work practices (including drug and alcohol testing, Vehicle driver skill, fitness and behaviour), and shall, and shall procure that its Sub-Contractors shall, take all necessary steps to monitor and improve such procedures and ensure that they comply with all legal requirements;

(c)     ensure that each Sub-Contractor maintains all equipment used in the performance of the Services in a safe condition and that each Sub-Contractor shall immediately cease to use such equipment if it considers that such equipment is unsafe;

(d)    comply, and ensure its Sub-Contractors comply with all Applicable Laws in performing the Services, including laws that deal with:

a.      registration of the Vehicles;

b.      heavy vehicle safety, mass, dimension and load restraint regulations;

c.       environmental requirements, emission controls and noise standards;

d.      road safety, speeding, road rules, parking and traffic management;

e.      occupational health and safety (and manual handling, prevention of falls, ventilated work spaces, rest and meal breaks);

f.       dangerous and hazardous goods including any signage requirements;

g.      food transport and hygiene;

h.      ports and maritime security; and

i.        fatigue management, driving hours and log books.

(e)    comply, and ensure its Sub-Contractors comply, with any reasonable safety instructions given by Customer from time to time (including an instruction for a driver to undergo a drug and alcohol test);

(f)      be responsible for the health and safety performance of all of its Service Providers.

8.2   When carrying out any of its obligations under this agreement at any of the Service Areas, NGX shall ensure that the Service Providers comply with all health and safety rules and requirements of Customer or the occupier of the Service Area (as the case may be) which have been notified to NGX.

 8.3   Customer and NGX will each notify the other as soon as possible of any incident it becomes aware of resulting from or relating to performance of the Services at any Service Area involving Customer's equipment, NGX’s equipment, or that of any Sub-Contractor and shall each provide the other with such assistance as it may require to conduct an incident investigation.

 8.4   NGX shall take all practicable steps to ensure that no act or omission by any Service Provider or any of the invitees, visitors or licensees of any Service Provider:

(a)     causes a hazard or harm to any employee, contractor, invitee or licensee of Customer, or any person lawfully at any Service Area; or

(b)    is a breach of any duty or obligation of a Service Provider or Customer under the Work Health and Safety Act 2011; or

(c)     does or is likely to give rise to the issue of an improvement or prohibition notice, enforcement proceedings or a prosecution under the Work Health and Safety Act 2011 against Customer.

 8.5   Each of Customer and NGX will promptly notify the other as soon as possible of any relevant hazards or potential hazards relating to any Service Area which may be identified during the term of the agreement.

 8.6   NGX shall be responsible for ensuring that the Service Providers and any invitees, visitors or licensees of any Service Provider are kept aware of the health and safety rules, requirements and policies notified to it by Customer, including details of any changes to such rules, requirements and policies.

 8.7   NGX shall perform the Services in respect of dangerous Goods subject to the following:

(a)     Customer must supply NGX with any declaration or other documentation required by the Supplier or by any Applicable Laws in relation to dangerous goods; and

(b)    Dangerous goods must be packed, labelled and loaded in accordance with all Applicable Laws, and in accordance with any procedures, guidelines or code of practice specified by the NGX and notified to Customer.

 8.8   NGX may refuse to perform the Services in respect of any shipment of Goods if it reasonably believes that:

(a)     Such shipment of Goods is improperly packed or sealed; or

(b)    The requirements set out in clause 8.7 have not been adhere to.


9.1   In carrying out the Services and its obligations under this agreement NGX shall comply, and shall ensure that each of the Service Providers complies, with:

(a)     all Applicable Laws including relevant environmental laws, codes, regulations and standards;

(b)    all relevant environmental policies and procedures of Customer as communicated to NGX from time to time.


10.1 Customer will ensure that NGX is provided, on a continuing basis, with all current and applicable Customer policies and Customer and statutory safety and compliance requirements.

10.2 Customer will provide, in a timely manner, all service requirements including but not limited to, the cargo transport order and Dispatch Note, exclusively via electronic data interchange or other methods as agreed with NGX to enable it to provide the Services or to otherwise perform its obligations under this agreement.

10.3 Customer will ensure that any and all Goods, products or materials being carried or stored by NGX and/or the Sub-Contractors are fit and appropriate for carriage and storage and that the possession, carriage or storage of such products and materials is not in breach of any Applicable Laws.  Nothing in this clause 10.3 will relieve NGX from any of its obligations under this agreement.

10.4 Customer shall ensure during the term of the agreement that the Guaranteed Volumes of Goods are provided to NGX in order to perform the Services. Failure to meet minimum volumes for three consecutive months shall be considered a material breach for the purposes of clause 18.3.

10.5 Customer shall comply with NGX’s National Pallet Policy which NGX will make available to the Customer on request.

10.6 The Customer shall actively engage with NGX throughout the term of the agreement by providing the appropriate people to attend Management Meetings to consider improvements to the Services and Freight Service Fees for the mutual benefit of the parties, and to discuss any other issues relating to the performance of the Services.

10.7 The Customer warrants that it will not approach, solicit or communicate directly with or permit their Affiliates, representatives, subcontractors or personnel to approach, solicit or communicate directly with, any subcontractor of NGX that has at any time been engaged by NGX to undertake the Services for the Customer, other than where necessary for the Customer to comply with their obligations under this agreement.   A breach of this clause shall constitute a material breach in accordance with clause 19.3(a)i.   


11.1 Customer will pay NGX the Freight Service Fees for the Services. Freight Service Fees are exclusive of GST and subject to Fuel Levy and CPI including changes to statutory charges and levies. 

 11.2 The Freight Service Fees shall be adjusted for Fuel Levy and CPI. NGX reserves the right, at its sole discretion, to adjust the Freight Service Fees by CPI no less than 2 times per calendar year.   


11.3 NGX or its Affiliates will invoice Customer weekly for the Freight Service Fees due and owing to NGX for the Services.

11.4 Each invoice shall contain sufficient information to enable Customer to establish the accuracy of the invoice, including a description of the Services to which the invoice relates and be in the form of a tax invoice which complies with the GST Act.

11.5 Customer will pay NGX or its Affiliates all amounts due in accordance with the Payment Terms. Interest shall accrue on overdue payments from the date payment becomes due until the date of payment at a rate of 2% per month, calculated daily.

11.6 Each invoice shall be issued by electronic mail.

 11.7 If Customer in good faith disputes the accuracy of any invoice, Customer shall give notice of that fact to NGX.  That notice shall state the basis of the dispute and give relevant supporting details.  On receipt of such notice, NGX shall credit the disputed invoice and issue one invoice for the undisputed portion of the disputed invoice and one invoice for the disputed portion. Customer shall pay the undisputed invoice but may withhold payment of the portion disputed.   Customer and NGX will discuss, in good faith, the disputed invoice and will use their best endeavours to settle the dispute.   If the parties do not resolve the dispute within twenty (20) working days of the date of the notice of dispute, the dispute shall be determined in accordance with clause 17.

 11.8 Material Change to Rates: If there has been a material change in either party’s circumstance, beyond their control, the parties agree to meet in good faith and discuss the Rates.

 12.   GST

12.1 Any expression used in this clause which is defined in the GST Act has the same meaning as in the GST Act.

 12.2 Unless otherwise stated, the amount payable by a party for a Taxable Supply under this agreement is exclusive of GST.

 12.3 If GST is imposed on any Taxable Supply under this agreement, the Recipient of the Taxable Supply must pay to the Supplier an additional amount equal to the GST payable on or for the Taxable Supply. Payment of the additional amount will be made at the same time as payment for the Taxable Supply is required, subject to the provision of a Tax Invoice by the Supplier to the Recipient.


13.1 Customer and NGX agree that except as is expressly provided for in this agreement, use by one party of Intellectual Property provided by the other party pursuant to this agreement will not transfer any right, title or interest therein.



14.1 Damage or Lost Goods:  NGX must promptly provide Customer with details of any damage to or loss of any Goods occurring during the Period of Control.

 14.2 Goods Acceptance & Delivery:  NGX and/or its Sub-Contractors must check and make note of any damage to the Goods before acceptance of the Goods at the Dispatch Points such note should be made on the Dispatch Note counter signed by the despatch personnel at Dispatch Points. NGX reserves the right to refuse to perform the Services in respect of damaged Goods.

 14.3 The Consignee shall check and make note of any damage or contamination to the Goods at the Delivery Point. Such note should be made on the Dispatch Note. A Dispatch Note without any reference to damage or contamination to the Goods shall be deemed to be acceptance of Goods in full and in an undamaged condition.

 14.4 If Goods are not accepted by Consignee due to damage or contamination occurring during the Period of Control, NGX will return to Customer any Goods, if required by Customer.  

 14.5 If the Consignee requests that Goods or part of Goods be returned or be sent to another destination, NGX will endeavour to determine the reasons for the return or redirection of the Goods and will consult with Customer as soon as possible to determine how to deal with the Goods in question.


15.1 Not a common carrier: The Customer acknowledges that NGX is not a common carrier and will accept no liability as such. NGX reserves the right to accept or refuse the carriage of any Goods at its discretion.

15.2 Liability for loss to Goods: NGX shall not be liable for any loss or damage to the Goods. NGX and its Affiliates accept no liability whatsoever arising directly or indirectly as a result of any act or omission by NGX, its Affiliates, a Sub-Contractor or Service Provider for any loss or damage caused to Goods arising out of this agreement or during the course of performing the Services.

15.3 Exclusions: Subject to clause 15.4;

(a)     in no event shall either party be liable to the other party or their respective Affiliates for any special, indirect, incidental, punitive, exemplary or consequential loss; any loss of revenue; loss of profits; loss of data; or lost opportunity; and

(b)    to the extent allowed under any Applicable Laws, NGX excludes all liability for any claims (as defined below) by the Customer and its Affiliates in connection with or arising out of this agreement or relating to the Services.

15.4 Where clauses 15.1, 15.2 and 15.3 cannot legally operate and to the extent permitted by any Applicable Laws, NGX’s and its Affiliate’s liability (including for breach of any warranty, guarantee or any term implied by law into this agreement) is limited to (at NGX’s option):

(a)     re-supplying the Services; or

(b)    paying the cost of re-supplying the Services.

15.5 Except as expressly set out in this agreement, NGX and its Affiliates makes no warranties or other representations in relation to the Services including, but not limited to, the quality or suitability of the Services.

15.6 For the purposes of this clause 15, “claims” shall mean any claim made (whether in the form of an allegation, demand, suit, action or other proceeding of any kind) under or in connection with this agreement or the Services, whether arising under contract (including under any warranty or indemnity or any other breach, actual or anticipatory), in equity, in restitution, negligence or any other tort, strict liability, under statute or otherwise at all. No claims shall be accepted from Customer or its Affiliates more than 90 days after the date the Goods are collected from the Dispatch Point or at any point after the receipt of a signed Proof of Delivery.

15.7 Indemnity by Customer:  Customer shall indemnify and keep indemnified NGX, its Affiliates, its Sub-Contractors and Service Providers from all direct costs, damages, fines, penalties, loss and expense incurred or suffered by NGX or its Affiliates arising as a result of or caused by the negligence of Customer, its Affiliates, its employees, contractors or agents, including loss of or damage to property, except to the extent that any such liability, loss or claim is caused or contributed to by any acts or omission or negligence of NGX, its Affiliates or their employees, its Service Providers, or Sub-Contractors.

15.8 Demurrage: If NGX incurs demurrage charges in the course of carrying out any of its obligations under this agreement, NGX shall be entitled to pass such demurrage charges on to the Customer.  These demurrage charges will be included in NGX’s weekly invoice issued to the Customer pursuant to clause 11.3.


16.1 NGX shall obtain, and maintain during the term of this agreement the following insurance policies:

(a)    public liability insurance for an amount not less than $20,000,000 including liability arising from:

                                            i.   death of, or bodily injury (including disease or illness) to, any person; and

which shall cover all such liability which may arise in respect of the acts or omissions of NGX or any Sub-Contractor.

16.2  NGX shall upon request provide Customer with evidence of such insurance cover and the payment of premiums. 

16.3  If the Customer wishes to insure the Goods, it is the Customer’s sole responsibility to arrange that insurance.



17.1 If a dispute arises between the parties in connection with this agreement (“Dispute”), the parties must use their best efforts in good faith to reach a reasonable and equitable resolution of the Dispute.

17.2 If a party claims a Dispute has arisen, it must give written notice specifying the nature of the Dispute (“Dispute Notice”) to the other party or parties.

17.3 If the Dispute is not resolved by mutual agreement within ten (10) Working Days, or such longer period as the parties may agree, the Dispute must be referred to mediation. The mediator will be appointed by mutual agreement between the parties and the costs and expenses of the mediator shall be shared by the parties equally.

17.4 In the absence of agreement between the parties on the appointment of a mediator, a mediator will be appointed on the application of one or both parties to and by the President of The Law Society of New South Wales.

17.5 The parties agree to co-operate with the mediator in all procedural steps necessary to constitute the mediation and to participate in bona fide discussions with the assistance of the mediator in seeking to agree on a resolution of the Dispute.

17.6 In the event the Dispute is not resolved by mediation within twenty (20) Working Days of the Dispute being referred to mediation, either party may refer the Dispute to the arbitrations of a single arbitrator. The arbitrator will be agreed between the parties, or failing agreement appointed by the President of the Australia Law Society on request of either party.

17.7 The provisions of this clause 17 shall not limit or affect the right of either party to apply to a court at any time for any interim or preliminary relief in respect of the Dispute.


18.1  Definitions: In this clause 18 (Modern Slavery):

“Anti-slavery Commissioner” means the Anti-slavery Commissioner appointed under the Modern Slavery Act 2018 (NSW).

“Information” may include (as applicable) information as to any risks of, actual or suspected occurrences of, and remedial action taken in respect of, Modern Slavery but excludes “personal information” as defined in the Privacy and Personal Information Protection Act 1998 (NSW) or information which tends to identify individuals.

“Modern Slavery” has the same meaning as in the Modern Slavery Laws and includes slavery, servitude, forced labour, human trafficking, debt bondage, organ trafficking, forced marriage and the exploitation of children.

“Modern Slavery Laws” means, as applicable, the Modern Slavery Act 2018 (NSW) and the Modern Slavery Act 2018 (Cth).

“Modern Slavery Offence” has the same meaning as in the Modern Slavery Act 2018 (NSW).

“Personnel” means any person who is an officer, employee, contractor (including subcontractor) or agent of NGX involved in providing the Services.

18.2 Compliance: NGX agrees to comply with Modern Slavery Laws and warrants that, as at the date of its execution of this agreement, neither NGX, any entity that it owns or controls or, to the best of its knowledge, any subcontractor of NGX, has been convicted of a Modern Slavery Offence or any offence involving Modern Slavery.

18.3 Information: NGX must:

(a)     subject to any restrictions under any Applicable Laws by which it is bound, provide to the Customer, within 30 days of a request by the Customer, any Information and other assistance, as reasonably requested by the Customer, to enable the Customer to meet its obligations under the Modern Slavery Laws and associated regulatory requirements, including:

                          i.     cooperating in any Modern Slavery audit undertaken by the Customer (including by a third party on behalf of the Customer)

                        ii.     providing reasonable access to the Customer’s auditors to interview NGX’s Personnel; and

                       iii.     so far as these matters are known to NGX, disclosing the source, place and country of origin of goods and services being supplied

(b)    notify the Customer in writing as soon as it becomes aware of either or both of the following:

                          i.       a material change to any of the Information it has provided to the Customer in relation to Modern Slavery; and

                         ii.       any actual or suspected occurrence of Modern Slavery in its operations or supply chains (or those of any entity that it owns or controls).

18.4 NGX may provide any Information or report requested by the Customer in the form of a previously-prepared statement or re-purposed report provided that such statement or report provides generally the same Information as that sought by the Customer. 

18.5 NGX must, during the term of this Contract and for a further period of seven (7) years:

(a)     maintain; and

(b)    upon the Customer’s reasonable request, give the Customer access to, and/or copies of,

      a complete set of records in the possession or control of NGX to trace, so far as practicable, the supply chain of all goods and services provided under this Contract and to enable the Customer to assess NGX’s compliance with this clause 17 (Modern Slavery).

18.6 Modern Slavery due diligence: NGX must take reasonable steps to ensure that:

(a)     Modern Slavery is not occurring in the operations and supply chains of NGX and any entity that it owns or controls; and

(b)    it does not use, nor procure, any goods, plant, equipment or other materials and work or services that are the product of Modern Slavery.

18.7 Subcontractors: NGX must take reasonable steps to ensure that all subcontracts of the whole or part of this agreement contain Modern Slavery provisions that are reasonably consistent with the provisions in this clause 17 (Modern Slavery), having regard to the nature of the procurement.

18.8 Response to Modern Slavery incident: If NGX becomes aware of any actual or suspected occurrence of Modern Slavery in its operations or supply chains (or in those of any entity that it owns or controls), NGX must take reasonable steps to respond to and address the occurrence in accordance with any internal Modern Slavery strategy and procedures of NGX and any relevant Code of Practice/Conduct or other guidance issued by the Anti-slavery Commissioner or (if the Customer notifies NGX that it requires NGX to comply with the relevant NSW Procurement Board Code/guidance) by the NSW Procurement Board.

18.9 Any action taken by NGX under clause 17.8 will not affect any rights of the Customer under this Contract, including its rights under clause 17.10 (Termination on grounds of Modern Slavery).

18.10  Termination on grounds of Modern Slavery: In addition to any other right or remedy of the Customer under this Contract or at law, including rights of termination, or rights to damages, the Customer may, in its sole discretion, terminate this Contract, upon written notice, with immediate effect and without any requirement to pay compensation in respect of such.


19.1 NGX and its Representatives shall comply with the Anti-Corruption Laws..

19.2 The Customer and its Representatives shall comply with the Anti-Corruption Laws:

a.       promptly adopt, and maintain throughout the term, appropriate anti-corruption policies and procedures which are compliant with all Anti-Corruption Laws to prevent corruption in its business;

b.      comply, and procure that its Representatives comply, with such anti-corruption policies and procedures;

c.       document its anti-corruption policies and procedures in a reasonable manner and provide such documentation to NGX upon request; and

d.      notify NGX as soon as it becomes aware of any offer, promise or request for any undue financial or other advantage of any kind made or received by the Customer or any of its Representatives in connection with the performance of this Agreement.

19.3  Without limiting any other rights or remedies of NGX under this Agreement, NGX may immediately terminate this Agreement on written notice to the Customer in the event that NGX has reasonable suspicion that the Customer, or any of its Representatives, breaches any Anti-Corruption Law.

19.4  The Customer must, as a minimum, comply with the principles of the United Nations Universal declaration of Human Rights.

19.5  The Customer will comply with such other code of practice that NGX may implement (acting reasonably) that applies to all of NGX’s customers.


20.1 Term of agreement: This agreement commences on the Commencement Date and will continue until terminated in accordance with this agreement.

20.2 Termination: This agreement may be terminated by either party by giving 90 days’ written notice of termination to the other party.

20.3 Termination for default: A party may (in addition to any other legal remedies) terminate this agreement with immediate effect by giving written notice to the other party if:

(a)     if the other party commits any material breach of any material term of this agreement and:

                          i.       the breach is not capable of being remedied; or

                         ii.       the breach is capable of being remedied and the defaulting party fails to remedy the breach within ten (10) Working Days after notice in writing has been given to the defaulting party requiring such breach to be remedied;

(b)    if the other party becomes Insolvent.

 20.4 Termination of this agreement shall be without prejudice to any rights, liabilities or obligations of the parties arising or accruing under the agreement prior to the date of termination.

 20.5 Each party will pay to the other on the date of termination of this agreement (or as soon as is reasonably practicable thereafter) all accrued and unpaid fees, rates and charges (through to and including the date of termination), including pursuant to clause 11, notwithstanding that the date for payment may not have passed under this agreement.  Any periodic fees shall be apportioned on a daily basis.  Any provisions in this agreement necessary to determine, and provide for the payment of, such fees, rates and charges shall survive termination.


20.6 After written notice of termination is issued, NGX will comply with Customer's reasonable direction as to the continued provision of Services for the remainder of the term of the agreement.  When this agreement ends:

(a)     except in the case of termination by NGX for a breach by Customer that has not been or is incapable of remedy, NGX will cooperate fully and in good faith with Customer to transfer provision of Services to another supplier, will use its best efforts to minimise any disruption in the provision of Services, and will continue to provide Services under this agreement for a reasonable transition period, as long as Customer continues to pay for such Services; and

(b)    each party will, at the written request of the other, promptly return, destroy, or transfer elsewhere as directed by the other, any of the other’s Confidential Information and other property in its possession.


21.1 For the purposes of this clause 21, a "Force Majeure Event" shall mean any matter or event which is beyond the reasonable control of Customer or NGX and which the relevant party could not take reasonable measures to prevent and shall include, without limitation, any or all of the following events or occurrences and the effects thereof:  acts of God or the public enemy, flood, earthquake, storm, cyclone, tornado, hurricane, lightning, fire, explosion, epidemic, war, embargoes, riot or civil disturbances, strikes or other labour disputes (but excluding any strike or labour dispute relating to a Service Provider’s own business), sabotage, expropriation, confiscation or requisitioning of facilities, orders or temporary or permanent injunctions of any duly constituted court of competent jurisdiction.  For the avoidance of doubt, a lack of funds of the relevant party shall not constitute a Force Majeure Event.

21.2 Where either Customer or NGX is unable, wholly or in part, by reason of a Force Majeure Event to carry out any obligation under this agreement and;

(a)     gives the other party immediate notice of the Force Majeure Event; and

(b)    uses all reasonable diligence to remove the Force Majeure Event as quickly as possible,     that obligation is suspended so far as it is affected by the Force Majeure Event during its continuance.

21.3 Upon receipt of any notice given by NGX pursuant to clause 21.2(a), Customer and NGX shall have twenty four (24) hours to discuss whether alternative arrangements can be made to overcome the Force Majeure Event.  Failing agreement within such twenty four (24) hour period, Customer shall be entitled to make alternative arrangements for the provision of such Services affected by the Force Majeure Event for the duration of such Force Majeure Event (including, without limitation, through outsourcing to third parties).  For the avoidance of doubt, and subject to clause 20.6, following the end of the duration of the Force Majeure Event any such Services shall be brought back under the scope of this agreement as soon as reasonably practicable.

21.4 If by reason of the Force Majeure Event, the delay or non-performance of all or substantially all of the Services continues, or is reasonably likely to continue, for more than twenty (20) Working Days, the party not relying on the Force Majeure Event may terminate this agreement by written notice to the other party and clause 20.5 shall apply to the extent relevant.


22.1 Except as required by law or by a rule of any applicable Stock Exchange, neither party shall during or after term of this agreement, make any announcement or disclosures as to the subject matter or any of the terms of this agreement, or use, exploit or disclose to any person any Confidential Information supplied by any other party to this agreement, or otherwise acquired by that party pursuant to this agreement, without the prior written consent of the other party.  To the extent that a party discloses Confidential Information to its employees, agents or subcontractors for the purposes of this agreement, that party shall take all reasonable steps to ensure that the confidentiality of the information disclosed is maintained. 

 23.   NOTICES

23.1 All notices, claims and other communications to be given pursuant to or in connection with this agreement shall be in writing and may be delivered either personally or sent by pre-paid mail or transmitted by email addressed to the other party or parties, as the case may be, at the address set out below, or to such other address as may be provided by a party from time to time:


As specified in the Customer Account Application Form or as otherwise agreed between the parties.


Netlogix Australia Pty Limited

Suite 16, 56 Church Avenue

Mascot, NSW 2020


Attention: CEO 

23.2 Notices given pursuant to or in connection with this agreement shall be deemed to have been duly given:

(a)     On the date of receipt if delivered personally;

(b)    Two (2) days after the date of posting, if transmitted by mail;

(c)     If sent by email, at the time the email enters the information system of the intended recipient.  


24.1 The relationship between Customer and NGX is that of company and independent contractor and nothing in this agreement will be taken as constituting NGX or NGX's employees or agents as employees or agents of Customer.

24.2 NGX acknowledges that, except to the extent otherwise expressly provided herein:

 (a)     It is not the legal representative, agent, joint venturer or partner of Customer for any purpose; and

 (b)    It has no right or authority to assume or create any obligations of any kind or to make any representations or warranties, whether express or implied for or on behalf of Customer or to bind Customer in any respect.

24.3 Customer acknowledges that it will (subject to this agreement) only have the right to exercise such supervision or control over NGX as is appropriate to the relationship of company and independent contractor.


25.1 Customer may not assign or novate any or all of its rights and/or obligations under this agreement to any person without the prior written consent of NGX, such consent not to be unreasonably withheld.

25.2 Except as provided for under this agreement, NGX may not assign or novate any or all of its rights and/or obligations under this agreement to any person without the prior written consent of Customer, such consent not to be unreasonably withheld.


26.1 Notwithstanding that any Service Provider may, from time to time, deliver or purport to deliver to Customer Dispatch Notes, notices, invoices or other documents relating to the Goods and/or the Services which refer to the standard terms and conditions of such Service Provider which employees of Customer may accept or appear to accept, NGX acknowledges and agrees that:

(a)     Customer shall not be bound by any such terms and conditions and that this agreement shall constitute the entire agreement between the parties in connection with the provision of the Services and all matters related thereto; and

(b)    Any previous agreement, correspondence, understanding or representation relating to the provision of the Services and all matters related thereto shall cease to have any effect.

26.2 In the event that any clause or part of any clause contained in this agreement is declared invalid or unenforceable, all other clauses or parts of clauses contained in this agreement shall remain in full force and effect and shall not be affected thereby.

26.3 No waiver of any breach of, or failure to enforce any provision of, this agreement at any time by any of the parties shall in any way limit the right of such party thereafter to enforce and compel strict compliance with the provisions of this agreement.

26.4 This agreement shall not be varied except in writing signed on behalf of both Customer and NGX.

26.5 This agreement shall be governed by and construed in accordance with the laws of New South Wales and the parties submit to the exclusive jurisdiction of the courts of New South Wales.

26.6 Each party will promptly do every reasonable thing (including executing such further documentation) as is necessary to perform this agreement.

26.7 The following clauses shall survive termination of this agreement: clause 5, 7, 13, 15, and 22.

26.8 This Agreement may be executed in any number of counterparts (including by facsimile or pdf transmission copies) and, provided that both parties have executed a counterpart of this Agreement, the counterparts together shall constitute a binding and enforceable agreement between the parties.

26.9 Each person signing this Agreement warrants that they are duly authorised to do so by the party on whose behalf they are signing and to bind that party.

 27.  SB Contracts

If this Agreement is a SB Contract then:

 a) A new clause 15.9 is to be inserted:

The Customer’s liability: The total liability of the Customer and its Affiliates, for any claims for any loss, damage or injury arising out of a breach of its obligations under this Agreement or otherwise is, to the fullest extent permitted by law, limited to the greater of:

(i) the actual loss or damage suffered by NGX or its Affiliates; or

(ii) value of the Goods.